How to Get Paid

The following explains how the expert will get paid on job completion as per the KiwiGigs payment cycle:

Step 1: Complete the Job

As an expert (service provider) provide the agreed-upon services to the job requester (customer) and ensure that all tasks are completed as per the terms of your agreement.
Once the work is completed, communicate with the customer to confirm that they are satisfied with the service.

Step 2: Mark the Order as Completed

Once the customer confirms that the service has been completed:
- Go to your Dashboard.
- Locate the specific order or project under Orders or Requests.
- Mark the order as Completed.
Note: The customer needs to also mark the request as completed from their end.

Step 3: Track Your Earnings

As each job is marked as completed, the net payment amount for that job will be included in your Balance section.
Navigate to your Dashboard to view a summary of all the jobs you have completed.

Step 4: Payment Cycle (Monthly)

Monthly Payment Cycle: Payments will be processed once a month, typically mid-month.
Make sure that all your services for the month are marked as completed by the payroll cutoff date (the last day of the previous month) so that they are included in your balance.

Step 5: Request a Payout

Before the end of the month, submit your payout request for the payroll run. You can do this from your Dashboard under the payment balance section. Be sure to include payment details with your request to keep your information current and avoid any delays in receiving your payment.

Step 6: Payment Processing

On the scheduled payroll date, KiwiGigs will process all payments for completed orders for the previous month.
Payment: Payments will be processed through the platform’s payment system.

Step 7: Receive Your Payment

After the payment is processed, the funds will be transferred to your designated payment account.
Processing Time: Depending on the payment method and provider, it may take 1-3 business days for the payment to reach your account.

By following these steps, the process ensures a secure, transparent, and professional environment for both customers and experts to collaborate.

Step 8: Download Payment Receipt or Invoice

After receiving your payment, you can download a payment receipt or invoice for your records:
Go to your Dashboard.
Under the Earnings section, there may be an option to download a receipt or invoice for the payments you’ve received.
Keep these receipts for your personal or business accounting and tax reporting.

Step 9: Resolve any Payment Issues

If you do not receive the correct amount or experience any delays in payment:
- Check your account details and the status of your completed orders.
- If the issue persists, contact the platform’s support team or admin to resolve the issue.

Key Points for Experts:

Payments are processed on a monthly cycle. Ensure that all services are marked as completed before the payroll cutoff date.
Keep your payment information up to date in your Account Settings to avoid delays.
Expect payments to be processed at mid-month, with funds typically reaching your account within 1-3 business days.
Download receipts or invoices for your records once the payment is received.

By following these steps, expert vendors can receive payments smoothly and consistently on a monthly basis for the services they’ve completed.